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End of year performance and achievements

Employees on computers with headsets on in a call centre

Qualis Management is committed to providing high quality property services to our customers and stakeholders and over the past year we are extremely proud of what the team has achieved.

Using technology and performance monitoring we has gone from strength to strength since we were established in 2020 with increased productivity from two jobs per day to 3.7. With the launch of three new work streams this year and the expansion of the business we have been able to employ 20 local people into the organisation.

The introduction of Amazon Connect which is a state of the art call centre platform has allowed us to improve the service we provide to our customers, with the addition of call-back in queue and Live Chat and a better reporting functionality for quality control.

As a Group we are committed to developing opportunities for the local community and have worked closely with schools and colleges to offer career advice and mock interviews as well as work placements for T Level courses. In collaboration with local education providers, we have also created four apprenticeship opportunities in the local community.

One customer said, “First and foremost, I’d want to thank you for sending someone to repair my boiler quickly. The ladies who assist on the phone line are incredibly understanding and helpful. Chris- the operative, was kind and professional, he actively listened to my concerns and explained what had happened with my boiler, as well as checking all of my radiators. He gave me advice on how I could save energy, which is really necessary nowadays. I am really pleased with your services. Thank you once more for your time, outstanding service.”

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