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Complaints and compliments

Customer panel

We’re proud that 93% of users are satisfied with the service we provide. By taking on more staff and embracing new technology (including call back and web chat facilities) we have reduced call waiting times, increased the number of jobs we can attend each day and are turning around vacant properties faster. 

We know there is more we can do and we are committed to continuing to improve our service in the years ahead. 

All feedback and comments are welcome as this is how we learn and develop.

Please fill in the form opposite to let us know what we have done well or how we can improve.

Qualis wants you! Get involved with Qualis, join our Customer Panel!

  • Help shape our service including repairs and customer service
  • Have your say on upcoming projects
  • Quarterly meetings to keep you informed and meet the team

If you would like to join our Customer Panel, please email or call us on 0333 230 0464.

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