Book non-emergency routine repairs for your home, any time of the day, 365 days a year.
The My Qualis portal will go live from Wednesday 1 April.
Read our guide – How to register your My Qualis account (pdf 491KB)
Read our guide – How to report a repair on My Qualis (pdf 1MB)
Need to report a repair?
You can do this quickly on the new My Qualis portal. To help you use the My Qualis portal you will find My Qualis FAQs below.
If you are unable to use My Qualis, you can fill out the short form on this page or call our Customer Service team on 0333 230 0464.
If your repair is an emergency, please call us directly. We’re also here to help outside of office hours - just call the same number and you’ll be automatically transferred to our emergency service.
We will need your name, telephone number, address and as much information about the fault as possible.
What is ‘My Qualis’?
My Qualis is an online portal where our customers can book non-emergency routine repairs for their home, any time of the day, 365 days a year. The portal links straight to Qualis’ repairs management system so we can see your repair jobs as we would normally.
How do I access My Qualis?
Account registration: To set up an account you can access My Qualis via our website www.qualisgroup.com . This will take you directly to the registration page where you can add your details to set up your account.
Access your account following registration: Once your account is active you can log in via our website www.qualisgroup.com.
If I don’t have an email address, how can I report a repair?
We aim to make contacting Qualis as straightforward and convenient as possible for our customers. Our online portal, My Qualis, provides an additional digital channel for reporting routine repairs at any time. However, we understand that not everyone may have access to an email address, and therefore, alternative ways to get in touch are available. If you do not have an email address, you can still contact our Customer Service team directly by phone on 0333 230 0464.
We are committed to ensuring that no one is excluded from reaching Qualis. In addition to the portal and phone line, customers can also contact us by email, through our website, or via our webchat service. These options are designed to provide flexibility and accessibility, so every customer can choose the method that suits them best.
Is there a My Qualis App I can use on my mobile device?
At present, there is no dedicated mobile app for My Qualis. However, the portal is fully compatible with mobile devices, allowing you to access it conveniently from your smartphone or tablet. To use My Qualis on your mobile device, simply enter the portal link into your preferred web browser. This will enable you to use all the features available on the portal directly from your mobile.
For easier access in the future, you have the option to add My Qualis to your Home Screen. This creates a shortcut, making it straightforward to find and use the portal whenever you need to book repairs or manage your account.
Can I book emergency repairs on My Qualis?
My Qualis is for routine repairs only. The reason for this is emergency repairs need to be treated within certain timescales, and we want to make sure these are treated with the urgency they require. An emergency repair is where there is a risk to your household, or danger to the structure of the property.
Please call our Customer Service team on 0333 230 0464 to report any emergency repairs.
Can I register multiple email addresses to log in to my My Qualis account for my home?
My Qualis will only allow one email address registered to each property. This is to prevent access to people who are not authorised to use your account.
Both my family member (or person I provide support for) and I live in separate EFDC properties, can I register my email address at both addresses?
No, only one email address can be registered at each property. The system won’t allow the same email address to be registered at multiple properties your email is linked to the repairs in your home, and it can cause confusion within the system. If your family member or someone you provide support for wants to be able to report repairs on My Qualis, they will need to register their own account against their property, under their own email address.
I’ve updated my email address with Qualis customer service but it’s not letting me register with My Qualis?
It can take up to 48 hours for our system to refresh with your updated details. If after 48 hours you are still unable to sign up to the portal, contact our Customer Service team and they will investigate this for you.
Can I register using my mobile number rather than using an email address?
No, at this time you can only register using your email address, we are looking at future developments to allow registration by mobile number.
When I raise a repair there is a job number and then and (FXX) reference after it. What does this mean?
The longer number beginning with ‘5’ is the individual job number for your repair and the number you should quote if contacting us as this is the number which will show up on our repairs management system at Qualis. The reference in brackets beginning with ‘F’ is an internal reference the portal generates. There is no need to quote this if you need to contact us.
I live in a block of flats; can I raise a repair in my communal area on My Qualis!
You will not be able to raise communal repairs for the block you live in. These can still be raised by contacting our Customer Service team by phone on 0333 230 0464 by email repairs@qualispropertysolutions.co.uk or visiting our website www.qualisgroup.com and contacting us via webchat.
Can I raise a repair when my son or daughter is at home as I will be at work?
Yes, if they are over the age of 18. Someone who is 18 years or over must be in the property when our operatives attend.
If I have multiple jobs to log can I put them all on the same repair?
If you have more than one repair for the same trade, for example, all needing a plumber or a carpenter, you can add them to the same repair request. But if the repairs involve different trades, like plumbing and roofing, you’ll need to make separate requests, so each job goes to the right specialist.
How do I let you know additional information, e.g. accessibility issues?
When you request a repair, you can include details letting us know if it may take longer to answer the door due to limited mobility, or if you have a dog that will be kept away. These notes help us understand your situation and prepare for the visit.
You don’t have to share any medical or personal information when providing extra details.
Please refer to our Privacy Policy https://qualisgroup.com/privacy-policy/ which contains information about who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
When I look at my repair history on my account, why can’t I see all the repairs I have had with Qualis?
The portal will only show the history of the repairs you have raised via My Qualis. Any previous repairs raised prior to registering on the portal or repairs raised directly with our Customer Service centre will not show on the portal.
If I need to move or cancel my appointment can I do this on My Qualis?
This function is not possible currently. If you need to alter or cancel your appointment, you will need to contact our Customer Service team on 0333 230 0464.
Will there be developments within My Qualis in the future?
We are part of a focus group with the developers and other organisations who are using the portal. We meet regularly and discuss ideas on how the portal can be developed and improved.
