By investing, building, maintaining and renewing the places we work, live and play, we’re adding long-term value across the Epping Forest District.
We’re proud to report on our progress over the last 12 months*, as we continue to meet – and often exceed – our targets in housing, grounds maintenance, asset management and development.
Getting housing right, the first time
We’re committed to ensuring housing repairs and maintenance jobs are handled efficiently, with a focus on completing work during the first visit. With a portfolio of 6,500 homes, we’ve achieved:
- 25,666 repairs completed
- 94% customer satisfaction for repairs (target: 93%)
- 94% customer satisfaction for maintenance jobs (target: 95%)
- 84% jobs completed on the first visit (target 85%)
- 100% of the 177 complaints resolved within target
- 9-day average resolution of stage 1 complaints (17 days in April 24)
- 91% of appointments made were kept (target: 90%)
- 95% of void properties turned around within target (target: 90%)
Maintaining shared spaces for all
We know how important well-maintained green spaces are for our communities. Our dedicated grounds maintenance teams have helped us achieve:
- 71% satisfaction – grounds maintenance (target 71%)
Enabling the council to make the best use of its land and assets
We’re delivering new commercial opportunities and high-quality asset management services to the council, providing more jobs and boosting the local economy:
- £11.1m rental income (from £9.8m in 2023/24)
- 97% occupancy
- 4 industrial units delivered at Waltham Connect
- 8 further units to be delivered within the Brooker Road Industrial Estate
Providing a return to the council
We’re providing a return to the council to support council services and help keep council tax as low as possible:
- £2m loan margin per year returned to the council
- £11m in total returned to date
Delivering a diverse mix of housing
We’re working to deliver a sustainable mix of high-quality housing so that more people have a place to call home:
- 10 homes delivered at Gardenia Court
- 45 homes under construction at Springwood Grove
- 28 affordable homes under construction at Roundhills
Giving back through our Community Benefit Fund
And we’re returning value back to the community; investing in and supporting community initiatives, groups and charities through our Community Benefit Fund:
- 30 projects supported across the district**
- £90.5k committed
- 6 corporate volunteer days
- 218 hours volunteering hours
*12 months to 31 March 2025
**between February 2024 and March 2025
