Customers are showing their appreciation of the new My Qualis Portal which allows them to raise non-emergency repairs to their homes 24 hours a day, 7 days a week.
⭐ “Found it really easy and straightforward to use.”
⭐ “Raised multiple jobs and find it easy to use.”
⭐ “The portal is easy to use.”
⭐ “So easy to use and can access any time you need rather than waiting until 9am to report an issue.”
These are just some of the comments fed back to us by satisfied customers.
My Qualis was designed in response to Epping Forest Council tenants telling us they wanted more flexibility in reporting non-urgent repairs and being able to track them.
We have also received valuable feedback on areas we can continue to improve, such as making some repair categories easier to find and adding more self-service options in the future.
Signing up is easy by following this link https://qualisgroup.com/report-a-repair/
Simply use the email address already registered to your tenancy account. If you need to add or update an email, our customer service team is ready to support you and ensure everything is set up correctly in both EFDC’s and Qualis’ systems.
Call 0333 230 0464 or email repairs@qualispropertysolutions.co.uk to contact our customer service team.
Prefer speaking to someone? Don’t worry; you can still reach our customer service team by phone, email, or webchat. But now you’ll also have the freedom to log repairs online whenever it works for you.
If you have an emergency repair like water pouring through the ceiling or are unable to find the type of repair you need on the My Qualis portal such as heating/boiler not working, it is possible these will require a quicker attendance. Please report these directly to our Customer Service Team or out of hours service by calling 0333 230 0464
Thank you to everyone who has already used My Qualis and shared feedback with us — your feedback helps us continue to improve the service we provide.