Our 2024/25 Performance

Getting housing right, the first time

We’re committed to ensuring housing repairs and maintenance jobs are handled efficiently, with a focus on completing work during the first visit. Across the portfolio of 6,500 homes, we achieved:

repairs completed‎

customer satisfaction for repairs (target: 93%)

0 %

customer satisfaction for maintenance jobs (target: 95%)

0 %

jobs completed on the first visit (target: 85%)

0 %

of the 177 complaints resolved within target

0 %

average resolution of stage 1 complaints (17 days in April 2024)

0 day

of appointments made were kept (target: 90%)

0 %

of void properties turned around within target (target: 90%)

0 %

Maintaining shared spaces for all

We know how important well-maintained green spaces are for our communities. Our dedicated grounds maintenance teams have helped us achieve:

satisfaction – grounds maintenance (target: 71%)

0 %

Enabling the council to make the best use of its land and assets

We’re delivering new commercial opportunities and high-quality asset management services to the council, providing more jobs and boosting the local economy:

rental income (from £9.8m in 2023/24)

£ 0 M

occupancy

0 %

industrial units delivered at Waltham Connect

further units to be delivered within the Brooker Road Industrial Estate

Providing a return to the council

We’re providing a return to the council to support council services and help keep council tax as low as possible:

rental income (from £9.8m in 2023/24)

£ 0 M

occupancy

0 %

Delivering a diverse mix of housing

We’re working to deliver a sustainable mix of high-quality housing so that more people have a place to call home:

homes delivered at Gardenia Court

homes under construction at Springwood Grove 28 affordable homes under

affordable homes under construction at Roundhills

Giving back through our Community Benefit Fund

We’re returning value back to the community; investing in and supporting community initiatives, groups and charities through our Community Benefit Fund:

projects supported across the district*

corporate volunteer days

volunteering hours

committed

£ 0 k

*Between February 2024 and March 2025.