Our 2025/26 Performance

Getting housing right, the first time

We’re committed to ensuring housing repairs and maintenance jobs are handled efficiently, with a focus on completing work during the first visit. Across the portfolio of 6,500 homes, we achieved:

repairs completed‎

customer satisfaction for repairs (target: 94%)

0 %

customer satisfaction for maintenance jobs (target: 95%)

0 %

jobs completed on the first visit (target: 86%)

0 %

of the 214 complaints resolved within target

0 %

average resolution of stage 1 complaints (9 days in 24/25)

0 days

of appointments made were kept (target: 90%)

0 %

of void properties turned around within target (target: 95%)

0 %

Maintaining shared spaces for all

We know how important well-maintained green spaces are for our communities. Our dedicated grounds maintenance teams have helped us achieve:

satisfaction – grounds maintenance (target: 63%)

0 %

Enabling the council to make the best use of its land and assets

We’re delivering new commercial opportunities and high-quality asset management services to the council, providing more jobs and boosting the local economy:

rental income (from £11.1m in 2024/25)

£ 0 M

occupancy

0 %

Giving back through our Community Benefit Fund

We’re returning value back to the community; investing in and supporting community initiatives, groups and charities through our Community Benefit Fund:

projects supported across the district*

corporate volunteer days

volunteering hours

committed

£ 0 k