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Sign up for My Qualis - reporting made easy!
Book non-emergency routine repairs for your home, any time of the day, 365 days a year - simply click here to sign up.
Need to report a repair? You can do this quickly on the My Qualis portal. If you are unable to use My Qualis call our Customer Service team on 0333 230 0464.
My Qualis FAQs
What is ‘My Qualis’?
My Qualis is an online portal where our customers can book non-emergency routine repairs for their home, any time of the day, 365 days a year. The portal links straight to Qualis’ repairs management system so we can see your repair jobs as we would normally.
How do I access My Qualis?
Account registration: To set
up an account you can access My Qualis via our website [link for
registration to be added]. This will take you directly to the registration page
where you can add your details to set up your account.
Access your account following registration: Once your account is active you can log in via our website [link to log in page].
If I don’t have an email address, how can I report a repair?
We aim to make contacting Qualis as straightforward and convenient as possible for our customers. Our online portal, My Qualis, provides an additional digital channel for reporting routine repairs at any time. However, we understand that not everyone may have access to an email address, and therefore, alternative ways to get in touch are available. If you do not have an email address, you can still contact our Customer Service team directly by phone on 0333 230 0464.
We are committed to ensuring that no one is excluded from reaching Qualis. In addition to the portal and phone line, customers can also contact us by email, through our website, or via our webchat service. These options are designed to provide flexibility and accessibility, so every customer can choose the method that suits them best.