Customers are signing up to our new online portal My Qualis – designed to raise non-emergency repairs to their homes 24 hours a day, 7 days a week
My Qualis was designed in response to Epping Forest Council tenants telling us they wanted more flexibility in reporting non-urgent repairs and tracking them.
Signing up is easy by following this link https://qualisgroup.com/report-a-repair/
Simply use the email address already registered to your tenancy account. If you need to add or update an email, our customer service team is ready to support you and ensure everything is set up correctly in both EFDC’s and Qualis’ systems.
Call 0333 230 0464 or email repairs@qualispropertysolutions.co.uk to contact our customer service team.
Prefer speaking to someone? Don’t worry; you can still reach our customer service team by phone, email, or webchat. But now you’ll also have the freedom to log repairs online whenever it works for you.
If you have an emergency repair like water pouring through the ceiling or are unable to find the type of repair you need on the My Qualis portal such as heating/boiler not working, it is possible these will require a quicker attendance. Please report these directly to our Customer Service Team or out of hours service by calling 0333 230 0464